Refund Policy
Last updated: October 1, 2026
Rivioo's paid exports are priced by export size: you pay a one-time fee for an export of up to a certain number of reviews. This policy explains what happens when we deliver fewer reviews than you paid for, and how refunds work on the monthly subscription plans.
Automatic refunds for undelivered reviews
If your export delivers fewer reviews than you requested, a refund is issued automatically to your original payment method — you don't need to contact us or file a request. Which of the two rules below applies depends on why the export came up short.
1. The app has fewer reviews than you ordered
If we search the store and the app simply doesn't have as many public reviews as your order size, you receive every available review and pay only our standard listed price for that quantity, the same price you'd have paid had you ordered that size in the first place. The difference is refunded automatically:
refund = amount paid − the standard price of the delivered quantity (with a $1 minimum kept)
Example: You pay $25 for an export of up to 10,000 reviews. The app has 2,145 public reviews in total, so you receive all 2,145. That quantity falls in our up-to-2,500 tier ($9), so $16 is refunded automatically.
When the delivered quantity falls in the same price tier you paid for, your payment already matches the standard price and no refund is due. For example: you pay $5 for up to 1,000 reviews and the app has 800. The standard price for an 800-review export is also $5.
Every paid export that delivers at least some reviews has a $1 minimum. It covers payment-processing and collection costs, and it applies under both rules on this page: a refund never brings what you paid for a delivered export below $1. For example: you pay $1 for up to 100 reviews and receive 60. No refund is due, because $1 is the minimum. Only an export that fails entirely and delivers nothing is refunded in full.
2. The shortfall is on our side
If we deliver fewer reviews for any other reason — a fetch problem, rate limiting, or any issue in our own collection — the undelivered portion is refunded proportionally to what you paid:
refund = amount paid × (undelivered reviews ÷ reviews requested), with a $1 minimum kept
Example: You pay $5 for an export of up to 1,000 reviews and we deliver 800. The undelivered 200 reviews (20% of your order) are refunded: $1.00 back, automatically.
In both rules the result is rounded to the nearest cent and never exceeds what you paid. Where the cause is ambiguous, we apply the proportional rule.
Failed exports
If a paid export fails entirely and delivers no reviews, you receive a full refund to your original payment method, automatically.
Refund timing and method
- Refunds are issued to the original payment method through our payment processor, Razorpay.
- Refunds typically appear on your statement within 5–7 business days, depending on your bank or card issuer.
- You'll receive the refund in the currency you paid in.
Subscription plans
The Plus and Pro plans are billed monthly in advance. You can cancel renewal at any time on the Billing tab; you keep access until the end of the month you paid for and are not charged again.
- A month that has started is not refunded, in full or in part, and an unused allowance is not refunded or carried over. The only exception is the 14-day right for consumers in the EU, EEA or UK, below.
- When you upgrade mid-month, we charge only the price difference for the rest of the billing period. That charge is not refundable once the upgrade is active.
- A charge made in error, such as a duplicate charge or a renewal charged after you cancelled, is refunded in full. Email us and we'll sort it out.
- The $0.50 charge we use to check a new card is refunded automatically.
If you are a consumer in the EU, EEA or UK
You have a legal right to cancel an online purchase within 14 days without giving a reason. Here is how it applies to Rivioo:
- One-time exports: when you pay, you ask us to start your export straight away and accept that the right to cancel ends once your file is delivered. If the export fails or comes up short, the refunds above still apply.
- Subscriptions: you can cancel within 14 days of your first payment. We refund the part of that month you have not used, worked out by days. Email admin@rivioo.app from your account email address to ask.
This right is for consumers. It does not apply when you buy for a business.
What is not refundable
When an export delivers the full number of reviews you paid for, the purchase is complete and not refundable.
Questions or problems
If a refund hasn't arrived within 7 business days, or you believe your export was charged incorrectly, email us at admin@rivioo.app with your order email address and we'll sort it out.