Refund Policy
Last updated: July 13, 2026
Rivioo's paid exports are priced by export size: you pay a one-time fee for an export of up to a certain number of reviews. This policy explains what happens when we deliver fewer reviews than you paid for.
Automatic refunds for undelivered reviews
If your export delivers fewer reviews than you requested, a refund is issued automatically to your original payment method — you don't need to contact us or file a request. Which of the two rules below applies depends on why the export came up short.
1. The app has fewer reviews than you ordered
If we search the App Store and the app simply doesn't have as many public reviews as your order size, you receive every available review and pay only our standard listed price for that quantity — the same price you'd have paid had you ordered that size in the first place. The difference is refunded automatically:
refund = amount paid − the standard price of the delivered quantity (with a $1 minimum kept)
Example: You pay $20 for an export of up to 10,000 reviews. The app has 2,145 public reviews in total, so that's what you receive — all of them. 2,145 reviews falls in our up-to-5,000 tier ($12), so $8 is refunded automatically.
When the delivered quantity falls in the same price tier you paid for, your payment already matches the standard price and no refund is due. For example: you pay $3 for up to 1,000 reviews and the app has 800 — the standard price for an 800-review export is also $3.
Every paid export has a $1 minimum — it covers payment-processing and collection costs, and it applies only under this rule (when the app has fewer reviews than you ordered). Failed exports and shortfalls on our side are not subject to the minimum.
2. The shortfall is on our side
If we deliver fewer reviews for any other reason — a fetch problem, rate limiting, or any issue in our own collection — the undelivered portion is refunded proportionally to what you paid:
refund = amount paid × (undelivered reviews ÷ reviews requested)
Example: You pay $3 for an export of up to 1,000 reviews and we deliver 800 — the undelivered 200 reviews (20% of your order) are refunded: $0.60 back, automatically.
In both rules the result is rounded to the nearest cent and never exceeds what you paid. Where the cause is ambiguous, we apply the proportional rule — it always refunds at least as much as the standard-price rule.
Failed exports
If a paid export fails entirely and delivers no reviews, you receive a full refund to your original payment method, automatically.
Refund timing and method
- Refunds are issued to the original payment method through our payment processor, Razorpay.
- Refunds typically appear on your statement within 5–7 business days, depending on your bank or card issuer.
- You'll receive the refund in the currency you paid in.
What is not refundable
When an export delivers the full number of reviews you paid for, the purchase is complete and not refundable. Free-tier exports (up to 50 reviews) involve no payment.
Questions or problems
If a refund hasn't arrived within 7 business days, or you believe your export was charged incorrectly, email us at admin@rivioo.app with your order email address and we'll sort it out.